What can I do if my certificate minting fails?

Hello Admin! It seems like there was a hiccup during the minting process, but don't worry, we've got you covered with a solution!

MyIPR has a feature that helps you get out of this adverse situation: Retry Minting. 

Generating a new certificate signifies the introduction of fresh data into the blockchain system. Occasionally, this process encounters technical challenges leading to failures. The Retry Minting feature serves as a solution tailored for situations where the initial upload process faces obstacles, ensuring a smooth integration of information into the system.

Let's recreate the issue first.

Certificate Minting Process

Step 1: Create Certificate 

To mint your creation, you need to first upload your creation to create the certificate.

Step 2: Upload your Documents

Upload your file for which you need to create a certificate.

Step 3: Enter Certificate Details

On the details pertaining to the certificate, and then make payment.

Step 4: Make Payment

Choose the payment method and proceed to pay.

Step 5: Payment Successful

Retry Minting

In case of discrepancy during minting process, you can always retry minting. 

Step 1: Go to My Collection

Choose the recently generated file slated for minting.

Step 2: Select the retry option

Click on the Retry button on top right corner of the selected file.

As a user seeking to mint a certificate, you require the system to handle failed minting seamlessly. This entails automated retries up to three times with 60-second intervals and manual retries within 24 hours of the last automated attempt, all without redundant data re-uploads or resubmissions. 

This streamlined approach enhances the efficiency and user experience in the certificate minting process.

Note:

• Failed certificates will be labeled "Failed" and accompanied by a retry button after an unsuccessful auto-retry attempt. 

• Successfully minted certificates will be displayed as "Certificate created."

• After a failed minting process, the system will retain all provided details for a retry.

• Certificates in the auto-retry process will be indicated with an "In Progress" status.

• A manual retry button will be enabled for the user if minting fails even after the last auto-retry.

• The retry button will be removed after 24 hours from the last auto-retry attempt or if minting is successful during any retry process.

We hope this article helped with your journey on the MyIPR platform.

Click here to learn more about MyIPR, and stay tuned with us for more insights.